Getting Started

Here is some tips and general information that will help you with both your initial and subsequent orders with us! Click on the category heading to cover those issues listed at the left.

Create an account - Before you can place your initial order with us, you'll need to create an account. It is quick and simple...only 3 steps and you are on your way to saving up to 75% every month!
Subscription Overview - We take advance orders. What does that mean? The items listed in our "Subscription Service" catalog are being offered in advance of their release. Each catalog previews items that are scheduled to ship to retailers two months out. So, if you are ordering from the January Previews catalog, those items are shipping to retailers in March. We are able to offer such deep discounts because we take these advance orders. And, since we don't have to speculate order volumes per title, keep our costs at a minimum...which are passed on to you in the form of huge discounts! Get signed up here and get started today!

Contact us - How can you get in touch with us? We're not more than an e-mail or phone call away. Here is our full contact data:

Mailordercomics.com, LLC
PO Box 423
Gretna Ne 68028
402-332-2651
comics@mailordercomics.com


Privacy Policy - You can review our online Privacy Policy by following this link here.

Service/Ordering

Due Date - Our due date is clearly posted on our subscriber monthly tools page. Check out this page for information on our early bird giveaway, due dates, and other pertinent "need to know" subscriber information!

Order Cycle - We refresh our online catalog each month by about the 1st of the month. Our service is best utilized by ordering each month so that you don't miss out on your favorite issues. At the conclusion of each month at the due date, we close the cart for a day to refresh cart data and our online database. At that time, we also upload tracking numbers, shipped items listings, and refresh the outstanding items listings for our customers.

Changes - If you have already placed your order for the current month and wish to make changes to it, simply log into your account, review your currently standing order, click on the "edit" button to the right of your order id, make any required changes, and resubmit your order! We are unable to delete items from an order after the due date so make sure that you do want everything that is ordered.

Shopping Cart - We have built a comprehensive review of the use of our intelligent shopping cart system. Make sure to review this ordering outline here before you place your order so that you are familiar with how it works!

Shipping Info

Tracking - Upon completion of monthly packing (or weekly or Twice Monthly for those customers that have items shipped more frequently than monthly) tracking numbers are uploaded to our database online. You simply need to log into your account and get your tracking number. You can track right from our website. In addition, you will also receive e-mail notification of your shipment and tracking number if we ship your order via UPS.

Shipping Costs - Our shipping costs vary by order volume and, for our international customers, by destination. Please see our FAQ section for more details on our shipping costs.

Shipping Methods - For domestic U.S. shipments other than PO Boxes, we use UPS ground shipping. For PO Box and military posts outside the U.S. we use USPS mail services. USPS is also used for all international shipments unless an alternate service is requested.

Policies

Returns & Damages - If an item arrives damaged or an item is missing from your shipment that is listed on your packing list, please notify us immediately so that we can reorder the item(s). In the event replacements are unavailable, we will issue a credit for any damaged goods. We reserve the right to request the damaged items be returned and will provide credit for any return shipping charges.
Payment Methods - We currently accept Visa, MasterCard, AMEX, and Discover credit cards and all debit cards. Personal and company checks drawn on U.S. banks are also accepted. Cash is accepted, but not encouraged. Money orders are acceptable as well. You may also pay via PayPal and forward funds to "mike@mailordercomics.com". For international customers, wire transfers can also be arranged.

Credits & Additions - Credits are issued to our customers in the event a damaged item cannot be replaced or the publisher cancels a particular item or product. These credits are uploaded to our online database and are distributed to customers throughout each month. They are applied to a customer's next monthly order reducing the total order by the amount of the credits. Additions are for items that may have been reordered at the customer's request and the customer has not yet been billed for the item(s). These are uploaded throughout the month and are applied to the customer's next monthly order increasing the order total by the total amount of the additions.

Billing - Credit cards are billed on the due date each month. Customers paying by check, cash, money order, or PayPal must have their funds to us by the due date each month. If payment fails to reach us by the due date or a credit card is declined, your order will NOT be processed. Please make sure that your billing preference data is accurate and there are available funds for billing on the due date each month.

Cancellations - Any request to cancel an item or order before the due date each month will be permitted. However, we cannot cancel any orders beyond the due date. When we take your order, we batch process it with hundreds of orders just like yours. Once this data has been uploaded to our distributor, we are unable to cancel it. So, be sure you want the order before you place it because you will be responsible for paying for the merchandise.